Tuesday, April 28, 2009

Powershop.co.nz

After reading Russell Brown's comments on Public Address in response to the NZ Herald's John Drinnan having a go at Brown (and David Farrar and Alistair Thompson) about links to Powershop, I signed up for powershop.co.nz. Apparently, it's backed by Meridian, who were my power provider anyway.

It took about 5 minutes online. Have your ICP number handy. That's easy to do if you have your power bills emailed to you. It's on any statement. Once completed, the swap was made in a few days and I got an email telling me it was all on and I was ready to go. I saw the email and didn't think about it for a couple of days.

Today, I went and logged in and found that I was an estimated 101 units in arrears. Ooops! OK, so I went out to the meter and did a reading and came back and entered the actual number. Now I was 177 units in arrears.

Better buy some power then.

The "Buy Power" page offered me a variety of "packages", (including a branded "Crusaders" rugby pack!) and the unit price of the power was below each package. (Click on the image to the right to see a larger version.) The cheapest option today appeared to be a "Flower Power Catch-up Pack", so I clicked on that. Then I read the fine print that appeared and realised this was a week's worth of power, but it expires day after tomorrow and I'd have to use it all....or lose whatever I didn't use. it. I deleted that item from the Checkout list and went back for another, more careful look.

The power packages appear to include the line charge, despite the price per unit being about the same (or a bit more) as it would be PLUS the line charge. On the face of it - first impressions - this appears to be cheaper. Perhaps that's the benefit of paying in advance for power....because that is what is happening here.

I'm not used to thinking of power pricing like that. With the expiry on the 30th of April, I stood to lose most of $89 had I rashly checked out. I did not.

A change of power culture between my ears is clearly required. I clicked on the back button.

Instead, I bought 600 units of Standard Power for about $134 and that will see us right (estimated) until mid-May. This power must be consumed by June 30th. No problems there. I used my Kiwibank Debit VISA to make the payment, so I paid cash, not by credit.

I was also offered "Power Packs" of various types. Reading the details, they appear to come from different power suppliers. "Flower Power", for example, is from "Powerkiwi". Or you can buy "Green Power" at about 1.3 cents more per unit and they will buy voluntary carbon credits at 0.18kg of carbon for each unit purchased, to offset the fossil fuels used to generate your power. This is a chance for would-be Greenies put their money where their principles are. Or you can buy Tree Power and they will plant trees, as well as provide electricity. I might go with the tree power while the government is still in denial about climate change and ignoring the Emissions Trading System. At least then I know something will actually be done.

Don't forget to scroll the power packages left and right so you see them all. It only displays 4 at a time. You might miss out.

Or if you want to play futures with your power, you can buy a "Winter Pack" now for future use. They come in bundles of 100 units and will be doled out at 25 units / month over 4 months, at the moment, May to August. That would be, in effect, 1 day per month, per bundle, purchased in advance. I can see how buying a few of these ahead of time would lower the amount you actually have to front up with in those months. Of course, the same affect could be achieved by over-paying your usual monthly bills on a more conventional power payment regime. But the lure here is that you actually save money.

There is some obscure mumbo-jumbo describing when packages are available for use:
"Units are valid between the last date prior to the relevant month that Powershop reviews your account and the first date after the relevant month that your account is reviewed."
I can guess what "last date prior to the relevant month that Powershop reviews your account" means, but it would only be a guess. Relevant with respect to what? Reviewed when? Last date prior to....what again? If I can't find a good explanation somewhere on the site, I'll send them a note via Feedback" asking them to explain and to consider providing more detail and perhaps and example or two. ("Felix" emailed me to say "reviewed" means when they read the meter. That just leaves one to wonder what "the last date prior to the relevant month" means. )

I have the feeling I'll have to pay careful attention to the dates and any other conditions. For the moment it seems novel and might even be fun. I'll give it a good serious go and document my experiences here.

7 comments:

  1. It's ICP, not ICQ, unless you're into old IM software. ;)
    "Your account is reviewed" means the day Powershop sends a guy out to read your meter. Go figure.

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  2. Felix: Thanks for that. I meant to type ICP, but my flu-ridden brain jut wasn't doing it. :-)

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  3. Interesting stuff and, based on your comments I will go and check it out. I may have to discuss any changes with the Domestic Management since we made a decision to go with which every of the suppliers was NZ owned and the greenest.

    Now all we need is "Bank Shop Dot Co" where changing banking services is just as easy. I would be interested in seeing how much more customer focussed the banks became if it wasn't such a pain to change.

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  4. Hey Truth Seeker, Ari here from Powershop.

    Good post. I love to read customer's first impressions.

    I read this post this morning before I jumped on a plane, and was going to comment on a few points that you hadn't quite got right, but I see you have fixed those in the meantime.

    So, the only thing I have to comment on is the 'mumbo jumbo'. You can tell our lawyer got a hold of that one ;) So apologies for that. The reason it is so convoluted stems from the fact that all products are notionally calendar month based (start and end dates), however because we don't read everyone's meter at midnight on the first/last day of the month we allow a 'grace period' to extend the validity to the last meter reading prior, and the first meter reading after the stated validity date. The reason we introduced the term 'account review' is because this may be done without a meter reading (eg. if we can't get one for some reason). All a bit complicated, and our lawyer said we must describe it accurately! We would *love* any suggestions on making this simpler.

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  5. Hi Ari

    Text similar to your explanation, along with a couple of examples, would do the trick I think. You've moved me a long way toward understanding, but the implications of the timing still aren't clear to me.

    For example, If I buy an "Winter Power pack" on - say - the 7th or the 20th of a given month, when will it take effect? Next month? What if I buy it on the 2nd? Wait a month? I understand the date that are presented with the pack often / usually make that clear. But it wasn't so clear in the case of the forward purchasing packages.

    Also, does the cheapest pack get used first? Suppose I have standard power running now, but a special comes up....and both will be within the same time window. Does my standard power get pushed back? Or am I committed? The commitment element, if it exists, could see people hanging off buying until the last minute in order to avoid missing out on specials. Not sure that's good for anyone.

    That sort of stuff. Does that help?

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  6. my recent experience is powershop hiked their prices by a massive 35%

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    Replies
    1. pscarlet: Same here. I'm going to ask them why. Today.

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