Today's NZ Herald reports that up to 1500 Customer Service jobs at Telecom may go to the Philippines after December. They have to say "may" or the current employees wouldn't feel any need at all to do a good job. Why bother?
But those jobs almost certainly already gone....unless - perhaps - the fall-out here at home is so bad that Telecom decide it isn't worth it.
Moves like Telecom's may make sense from their own point of view, but in aggregate they make little sense from New Zealand's point of view. In saving money on these jobs, they impose costs on all taxpayers and losses on all businesses who won't see sales to the people who used to work at Telecom. Millions will be sent to Manila to pay wages there - instead of here. Telecom's customers won't see improved service or cheaper phones or internet.
"While Mr Watts said the move had been beneficial to customers, Consumer NZ chief executive Sue Chetwin told the Dominion Post a recent survey showed 25 per cent of those dealing with the service rated it as poor or very poor."Great timing, too, when many people are already finding it tough.....You send their job to the Philippines or Mexico or India where our labour laws don't apply and leave the taxpayer to pick up the local tab.
Thanks, Telecom.
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